kevinlloyd1982 [at] gmail [dot] com
Red Deer, Alberta
Please find my resume below. I can certainly send a properly formatted resume upon request.
Due to health issues, I am only able to work part-time. Though I assure you I am reliable and dependable. I would prefer a position I can do from my very capable home office.
–Lifelong passion and many years of experience using technology.
–Strong understanding of computers, mobile devices, and Social Media.
–Understands how to use Social Media effectively in marketing and customer support
–Able to show understanding and patience to assist customers and relate to them.
–Authentic, genuine, and able to support customers in a tactful and effective manner.
–Strong communication and writing skills, customer service skills, and can think on my feet.
–Experience in technical support roles for both residential and small business customers.
–Previous call centre and work from home experience
–Truly enjoys helping and tutoring people with their technology.
–Understanding of how to communicate effectively via phone, chat, and on Social Media.
–Can take complex concepts and keep them simple.
–Familiar with diagnosing and fixing technical issues
–Familiar with all versions of Windows, Office, networking, Antivirus, and VPN solutions.
–Detail oriented and strong believer in documentation
–Technology Enthusiast and equally eager to help others use and understand it.
–Interacts with clients and co-workers in a friendly and professional manner
–Has mainly used Windows and Android. Some experience with Mac and iOS.
–Quick learner when it comes to technology and software.
–Experienced with remote access software (Bomgar, TeamViewer, AnyDesk, etc)
Caregiver — At Home — Leduc AB — 2015-2020
Cared for and managed affairs for my terminally ill father until he passed, and my mother until she recovered years later.
Managed Services — ITNorth — Edmonton AB — 2014-2015
Monitored client systems generated alerts, determined nature of alerts, created tickets, and assigned appropriate technician to resolve each issue. Documented each situation, and followed up.
Owner/Operator — Peace of Mind Technology — Leduc AB — 2013-2014
Supported and maintained servers, workstations, and devices for residential and and small business clients. Remote and on-site work.
IT Technician — Nerds On Site — Lethbridge AB — 2009-2013
Contractor for worldwide IT consulting firm. Started doing remote work for residential customers, progressed to also support and maintaining technology for local residential users and small businesses in Lethbridge, then Edmonton. Appreciated being part of a global team of independent contractors.
Freelance Journalist — self-employed — Lethbridge AB — 2009-2010
After graduating from Lethbridge College, I enjoyed freelancing for a year, and have enjoyed professional blogging and Social Media at times since. This has given me continued experience in the industry. I ultimately learned my heart was in IT, but have a passion for writing as well.
Print Journalism Diploma — Lethbridge College — Lethbridge AB — 2009
Network Specialist — Certificate — Academy of Learning — Edmonton AB — 2005
High School Diploma — Leduc Comp High — Leduc AB — 2001